If you wish to receive a refund for your ticket, please contact direction@cinemadumusee.com and indicate your NAME and the last four digits of the card used during your transaction. 

The refund must be requested no later than 24 hours prior to your session.

- If you have a MOVIECARD  with a barcode and that needs to be punched, you can buy your tickets online. You must choose the corresponding card (W Senior card, W Children card, W Youth card, W Regular card), then select the payment option"gift card", and enter your card number.
Please note that you need to present your moviecard upon arrival at the cinema. 

- If you have a PLASTIC MOVIECARD with a magnetic strip, tickets must be purchased directly at the theatre.

- You can buy a maximum of 2 tickets per screening with the same moviecard.

- No need to print your ticket. You will be able to present the virtual transaction receipt on your cell phone.

- If you have a GIFT CARD you can buy your tickets online. You must choose the corresponding category (General Admission, Senior, Youth, Children), then select the payment option "gift card" and enter your card number. 

- No need to print your ticket. You will be able to present the virtual transaction receipt on your cell phone.

- If you have not received your purchase confirmation, go back to the ticketing website HERE, click on "Récupérer transactions" and enter the last 4 digits of your credit card and the email address used for your purchase. You will then receive your ticket by email.

To check the balance on your gift card, click here and enter your gift card number.